Frequently Asked Questions

The Pet Chef is a UAE-based fresh pet food brand offering fresh meals, treats, broths, add-ons and personalised feeding options for dogs and cats. Our focus is on recognisable ingredients, thoughtful preparation and making fresh feeding easier for pet parents.

Our range includes fresh meals, raw meal options, freeze-dried and dehydrated treats, baked treats, broths, salmon oil and other add-ons. We also offer Trial Packs, personalised Meal Plans and Autoship on eligible products.

Yes. We have products for both dogs and cats, but not every product is suitable for both. Always check the Suitable For information on the individual product page before ordering.

We focus on real, recognisable ingredients, kitchen-style preparation and fresh-food routines built around pets rather than one-size-fits-all feeding.

The Pet Chef fresh food is prepared in Dubai, UAE.

If you are new to The Pet Chef, explore individual meals, start with our Trial Pack to discover favourites, or build a personalised Meal Plan around your pet.

The Trial Pack is an easy way to introduce your pet to The Pet Chef and discover which meals they enjoy before committing to a larger order or routine. The current Trial Pack is AED 99 with free delivery.

You select 5 pieces from the eligible Trial Pack menu. Pack sizes can vary by product, so the Trial Pack builder should remain the source of truth for exact sizes and selection limits.

Yes. You build the pack yourself by selecting five eligible pieces from the available Trial Pack menu. You can mix flavours or select multiples where the builder allows it.

Some Trial Pack products may have a maximum quantity per pack. Any restrictions are displayed directly in the Trial Pack builder.

The current Trial Pack is AED 99 flat.

Yes. The current Trial Pack includes free delivery.

The current Trial Pack is promoted with UAE delivery. Availability is validated at checkout against the delivery address.

Keep frozen meals frozen until needed. Once fully defrosted, keep refrigerated and use within 72 hours. Follow any product-specific instructions on the pack.

Pay attention to which proteins, textures and recipes your pet enjoys most. You can then reorder favourites individually or use what you learned to build a regular fresh-food routine or Meal Plan.

Fresh meals offer a feeding experience built around recognisable ingredients and naturally higher moisture than many dry-food formats. The right choice depends on your individual pet, their nutritional needs and overall feeding routine.

Ingredients vary by recipe. Across the range you will find recognisable proteins such as chicken, turkey, beef and fish alongside vegetables and other recipe-specific ingredients. Check the individual product page for the exact ingredient list.

The Pet Chef brand standard focuses on recognisable ingredients with no artificial flavours and no unnecessary additives.

No. Our range includes meals, treats, broths and add-ons, and they serve different purposes. Always check how the individual product is categorised and intended to be used.

The range contains different product types, including gently prepared fresh meals and specific raw products. Check the individual product page because storage, preparation and handling instructions may differ.

The appropriate amount depends on factors such as weight, age, activity level, body condition and the rest of your pet diet. Product feeding guides can provide a starting point, while a Meal Plan can provide a more personalised recommendation.

Many pet parents transition gradually or incorporate fresh food into an existing routine. Introduce dietary changes thoughtfully and monitor how your pet responds.

A gradual transition is often easier when introducing a new diet. For pets with medical conditions or significant digestive sensitivities, speak to your veterinarian before making major dietary changes.

Start with familiar proteins or use the Trial Pack to explore several recipes without immediately building a large recurring order.

Check the complete ingredient list for the specific product before ordering. If your pet has a diagnosed allergy, medical condition or requires a therapeutic diet, discuss dietary changes with your veterinarian.

Keep frozen meals frozen until needed. Defrost safely before feeding and, once fully defrosted, keep refrigerated and use within 72 hours. Always follow any product-specific storage instructions on the pack.

Yes, for products supplied frozen. Keep them frozen until you are ready to defrost them for feeding.

For an easy everyday routine, move the next meal from the freezer to the refrigerator ahead of feeding and allow it to defrost safely while chilled.

We do not recommend countertop defrosting as the standard routine, particularly in the UAE climate. Defrost the meal safely in the refrigerator instead.

Once the meal is fully defrosted, keep it refrigerated and use it within 72 hours.

Yes. Once defrosted or opened, keep the food refrigerated. A fully defrosted meal should be used within 72 hours.

No. Once a meal has fully defrosted, we recommend keeping it refrigerated and using it within 72 hours rather than refreezing it.

Yes. If your pet prefers their meal less cold, you may warm it gently in the microwave using short bursts of 30-40 seconds, 2-3 times as needed. Stir thoroughly between each burst to distribute the heat evenly, and check for hot spots before serving. The food should be comfortably warm, not hot.

Allow it more time to defrost safely before serving. If needed, once sufficiently defrosted to stir, gentle warming may be used in short 30-40 second bursts, stirring thoroughly between each burst and checking that there are no hot spots.

Fresh food should be eaten promptly. Once served, do not leave it in the bowl for more than 30-40 minutes. This is particularly important in warm conditions. After that, discard any remaining food.

Once food has been served and your pet has eaten from the bowl, do not return the leftovers to the original pack or put them back in the fridge for another meal. Discard any uneaten food after the 30-40 minute serving window and wash the bowl.

Do not feed a meal if the packaging is damaged, leaking, swollen or has lost its seal, or if the food has an unusual appearance, texture or odour. If it has not been stored according to instructions, has been left out beyond the recommended serving window, or you are unsure about its condition, do not feed it. Contact The Pet Chef team with product details and photos so we can assist.

Yes. Wash your pet bowl and any utensils or surfaces that come into contact with fresh food. Good hygiene is especially important when handling raw products.

Yes. Raw products require particularly careful hygiene and separation from other foods. Follow the instructions on the individual product and clean anything that comes into contact with raw meat.

Place chilled and frozen products into appropriate refrigeration or freezer storage as soon as possible and follow the instructions provided for the individual product.

A Meal Plan helps build a fresh-food routine around your pet rather than simply selecting individual products. Recommendations can take into account details such as age, weight, activity, preferences and known allergies.

The planner uses information about your pet to estimate an appropriate feeding routine and portions, including relevant profile information such as age, weight, activity and preferences.

The Meal Plan experience is designed around your pet profile and preferences, allowing the routine to reflect meals appropriate for them.

The website positions personalised fresh plans for both dogs and cats. Product and plan eligibility remains clear within the planner.

Yes. Meal preferences can be managed as part of the plan experience, subject to the available plan options and timing of upcoming orders.

Update your pet profile when relevant so future feeding recommendations can reflect their current information.

No. The Meal Plan is a feeding and portioning tool, not a substitute for veterinary diagnosis or medical nutrition advice. If your pet has a medical condition or requires a therapeutic diet, consult your veterinarian.

Autoship lets you set eligible products to repeat on a regular schedule so you do not need to rebuild the same order each time.

Autoship is available on eligible products. Look for Autoship availability on the relevant product listing or product page.

Yes. Eligible personalised Autoship Meal Plans currently receive 10% off the food total. Delivery is calculated separately, and the applied saving is shown before you place the order.

Yes, subject to the Autoship management options and the cutoff for the upcoming order.

Browse the shop, select your products, add them to your cart and complete checkout. You will receive confirmation and order updates once the order has been placed.

The Pet Chef offers UAE delivery, with availability depending on the customer location and delivery schedule. Exact available delivery options are shown at checkout.

Delivery schedules vary by emirate. Select your emirate and address during checkout to see the delivery options available to you. The live checkout remains the source of truth for changing schedules.

Delivery fees and any free-delivery threshold depend on the order and delivery location. The applicable amount is shown at checkout before payment. The Trial Pack currently includes free delivery.

If a minimum or free-delivery threshold applies to your location, it will be shown during checkout before you complete the order.

Delivery timing depends on location, order timing and the delivery schedule available for your emirate. Your available options are shown during checkout.

Available delivery dates and time slots are displayed during checkout based on your address and current delivery schedule.

Yes. Ordering ahead is a useful way to keep your pet fresh-food routine organised.

Contact The Pet Chef team as soon as possible so we can advise you on the next available option.

Contact us as soon as possible. Changes can only be accommodated if the order has not progressed too far into preparation or dispatch.

Contact us as soon as possible. We will do our best to assist before preparation or dispatch begins.

Available payment methods are displayed securely during checkout. Current checkout options may include card and supported digital wallets.

Yes. Payments are processed through the secure payment options available during checkout.

Depending on the products and services you use, your account provides access to areas such as orders, Meal Plans, pet profiles and other account features.

Use Forgot Password on the sign-in screen and enter your registered email address to receive a reset link.

Absolutely. Contact The Pet Chef team if you are unsure which product, Trial Pack option or feeding route is right for your pet.

Visit The Pet Chef nutrition and educational content for practical information about ingredients, feeding routines and everyday pet care.

Use the Contact page or the available customer-support and WhatsApp channels on the website.