Contact us promptly
Send your order number and clear photographs if an item arrives damaged, incorrect, or with a quality or temperature concern.
Customer care
Returns & refunds
A clear guide for damaged, incorrect or temperature-sensitive orders.
Temperature-sensitive products
Change-of-mind returns may not be possible after delivery because fresh and frozen food cannot safely be restocked. Quality, damage and incorrect-item concerns will always be reviewed.
Ask before returning
For unopened and unused shelf-stable products in their original packaging, contact our team first so we can confirm eligibility and provide instructions.
Cancellations & refunds
Contact us as early as possible.
Once fresh food has entered preparation or an order has been dispatched, cancellation may no longer be possible.
Approved refunds
Approved refunds are returned through the original payment method. Bank and payment-provider processing times may vary.
Contact us about an order →